FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@pvctablecover.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders

Order Modification Policy

  • Our Policy: To enable fast shipping, all orders are processed promptly and cannot be canceled or significantly altered once placed.
  • What We Can Do: We may be able to correct minor errors in your shipping address or contact information if we are contacted in time.
  • Please Act Quickly: For the best chance of success, email us immediately at service@pvctablecover.com with your order number. Changes cannot be guaranteed once your order has been prepared for shipment.

To help us resolve any order issues as quickly as possible, please get in touch using the steps below:

  • Contact Us via the form on our website or by email.
  • Have Your Order Number ready.
  • Describe the Issue in detail so we can assist you effectively. Our team is here to ensure your complete satisfaction.

Track Your Order In Two Ways:

  • Shipping Confirmation Email: Check your inbox for an email from us containing a direct tracking link and your tracking number.
  • Your Online Account: For a centralized view, log in to your account and visit the "Order History" or "Your Orders" section to find the status and tracking details for all your purchases.

If you believe your order is incomplete, here's how we can help:

  • Check Your Email – Review your shipping confirmation, as items may be sent in separate packages.
  • Contact Us – If all items should have arrived together, please email us your order number.
  • We Investigate – We will immediately look into the issue with our logistics team and get back to you promptly.

Shipping

  • Address Change Policy: Shipping address updates are only possible before an order is processed for shipment.
  • To Request a Change: Please contact our support team immediately with your order number and correct address.
  • After Shipping: We are unable to modify the delivery address as the carrier will have already taken possession of the package.

We ship most orders within 1-2 business days. Once shipped, delivery within the United States typically takes 2-5 business days. This means you can expect your order to arrive within 7 business days from the date of purchase. You will receive a tracking link as soon as your order is on its way.

Unable to find satisfactory answers ? Contact Support